Highly dedicated and experience customer service specialist. My goal is to work as a call center agent for an insurance company where my knowledge on insurance products, and ability to provide fast and accurate information would help the management in growing business.
- Adept at working in a fast-paced environment
- Fast, accurate and have great attention to detail
- Ability to learn new skills
- Skilled in dealing with difficult customers
- Flexible to work in any shift
- Patient, excellent communication, listening, and persuasion skills
- Ability to speak and write in English, French and German languages
Ateneo de Davao University
January 2008 - June 2011
Bachelor of Arts
March 2013 - February 2019
Call Center Supervisor
Communicated with customers through telephone, instant messaging and emails; Solved customer problems on locking, unlocking, and using mobile application features; Guided customers in filing phone complaints.
August 2011 - March 2013
Call Center Agent
Answer telephone calls and obtain clients’ information; Verify information provided by clients and conduct telephonic interviews; Determine whether the client is eligible for loan or not by comparing his/her information against selection criteria.