Highly dedicated and experience customer service specialist. My goal is to work as a call center agent for an insurance company where my knowledge on insurance products, and ability to provide fast and accurate information would help the management in growing business.

Personal Characteristics:

  • Adept at working in a fast-paced environment
  • Fast, accurate and have great attention to detail
  • Ability to learn new skills
  • Skilled in dealing with difficult customers
  • Flexible to work in any shift
  • Patient, excellent communication, listening, and persuasion skills
  • Ability to speak and write in English, French and German languages


Ateneo de Davao University

January 2008 - June 2011 Bachelor of Arts

Business Administration


Insurance Associates

March 2013 - February 2019 Call Center Supervisor

Communicated with customers through telephone, instant messaging and emails; Solved customer problems on locking, unlocking, and using mobile application features; Guided customers in filing phone complaints.


August 2011 - March 2013 Call Center Agent

Answer telephone calls and obtain clients’ information; Verify information provided by clients and conduct telephonic interviews; Determine whether the client is eligible for loan or not by comparing his/her information against selection criteria.